Cancellation Policy

At New Way | Spanish, we operate on 50 to 60-min appointments for Spanish Lessons.

Therefore, when canceling an appointment, students are required to provide at least a 24-hour notice to the scheduled time. If they don’t, that session will be counted as a class taken, while the tutor uses that time to focus on future lessons.

Students are entitled to one cancellation per month, where they can cancel a session in LESS than 24 hours and it will not be counted as part of their lesson package.

Classes canceled with MORE than 24 hours in advance need to be rescheduled within the same week or the following week. In case the student is not able to do so he/she would have up to 30 days to make up this session with his/her tutor or any available. After 30 days, make-up classes are not granted.

Should the tutor cancel a session with less than 24-hour prior notice, Students will be entitled to one free class upon rescheduling. This free session must be redeemed within 7 days of the cancelation.

However, shall the tutor cancel a session with MORE than 24-hour notice, we shall be entitled to no free session, but the class shall be rescheduled within 14 days.

For our MTM PLAN students have one (1) free cancellation (24 hrs in advance or less) every month. Reschedule of classes must be within a week of their initial appointment. Students are entitled to pause their BIANNUAL PLAN for up to two weeks (14 days) and their ANNUAL PLAN for up to 4 weeks (30 days). In the case of a longer break needed for those plans, Students are expected to complete their lessons on an agreed timeframe when they resume their lessons. Reschedule will be subject to availability and canceled classes will be counted as taken. When a class is rescheduled it counts as a 'make up class' these classes can't be rescheduled, and when canceled are count as taken. 

In the event of cancellation without minimum notice due to circumstances beyond the student control or control of the tutor, this contract is null and void. Examples of these causes are (1) acts of God or of the public enemy, (2) acts of the government in either its sovereign or contractual capacity, (3) fires, (4) floods, (5) epidemics, (6) quarantine restrictions, (7) strikes, (8) freight embargoes, and (9) unusually severe weather.

This policy applies to information we collect:

 On this Website.
 
In e-mail, text, and other electronic messages between you and this Website.
 Through mobile and desktop applications you download from this Website, which provides dedicated non-browser-based interaction between you and this Website.
 When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.

It does not apply to information collected by:

 Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
 Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under The Age Of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact us link.

Information We Collect About You And How We Collect It

We collect several types of information from and about users of our Website, including information:
  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or ANY OTHER INFORMATION THE WEBSITE COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW (“personal information”);
  • that is about you but individually does not identify you, and/or
  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:
  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide To Us.

The information New Way | Spanish collect on or through our Website may include:
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, New Way | Spanish cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

5. Changes of Business Ownership and Control

  • 5.1 New Way Language Learning LLC may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
  • 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

  • 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  • 6.1.1 use of Data for direct marketing purposes; and
  • 6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

  • 7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
  • 7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.

8. Accessing your own Data

  • 8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
  • 8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.

9. Security

Data security is of great importance to New Way Language Learning LLC and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Changes to this Policy

New Way Language Learning LLC reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Contacting Us

If there are any questions regarding this privacy policy you may contact us at info@newwayspanish.com